After a year hiatus, I am back facilitating the flow of knowledge through the Knowledge Management Depot. During my absence we had concluded 2013 in KM which presented, an increase of social media tools being incorporated in the workplace, the rise of analytics and BIG Data to tie KM to actionable business results, and knowledge related tools on mobile applications; while in the year just concluded (2014) we experienced more enterprise collaboration, a rise in search related tools and functionality (incorporating Information Architecture) within mobile and enterprise applications to improve findability and to respond to customer inquiries more effectively and efficiently. Now as we enter 2015, I see several opportunities where KM will make an impact.
In 2015 KM will impact M&A transactions specifically when it comes to understanding who the key knowledge holders are and to properly give a valuation to a firms knowledge, the legal community is experiencing success with KM and more legal entities will be leveraging KM in 2015, BIG Data continues to make noise in the industry and how KM will be positioned to gleam knowledge from all of this proliferation of content will be critical to organization (NASA-KM-meeting-Big-Data-Strategy) and interacting with the customer will continue to leverage KM to provide organizations with a competitive edge to not only attract new customers but also to retain and provide more interaction with the current customer base (Forrester’s Top Trends in Customer Service)
Although I have been absent… I have been busy!! I am concluding my next book on KM “Knowledge Management in Practice” as well as a two (2) day class in Information Architecture for Knowledge Management Systems. I look forward to your comments and to participating in knowledge management as 2015 unfolds!