Jan 312017
 

AJ Rhem Logo with Tag LineKnowledge is recognized as a valuable asset in organizations across many industries. How knowledge is shared, leveraged, obtained and managed will be the difference in how successful and sustainable an organization will become. The use of knowledge management principles, practices and procedures has expanded enormously in recent years. This expansion has also brought about the proliferation of knowledge management systems in its many forms, Contact Center Knowledge Repositories, Expertise Locators, Content Management, Document Management, Knowledge Repositories/Libraries, Social Media Applications, Decision Support Systems, to name a few. The inclusion of KM from a strategic point of view to streamline revenue, increase revenue, improve performance, attract/retain customers and manage human capital have enabled organizations to maintain and/or improve their competitive edge. Knowledge Management in Practice is a resource which presents how KM is being implemented along with specific KM Methods, tips, techniques and best practices to get the most out of your KM investment.

This blog post features two videos from the presentation of my latest book: Knowledge Management in Practice. This presentation was conducted at the Knowledge Management Institute (KMI) Certified Knowledge Manager (CKM) training class held in Washington DC.

The second video features the question and answer session that followed. Feel free to ask questions regarding the book here on this blog and/or make comments on YouTube. I look forward to hearing from everyone!

 

 

 

 

Dec 152016
 

km-for-law-firmsLegal knowledge management is the driving force within law firms across the globe. The recent International Bar Association (IBA) conference in Washington DC attracted over 6000 legal professionals from around the world and Knowledge Management (KM) was prominently featured at the conference. In an article by Ron Friedmann of Fireman & Company in Bloomberg Law he indicates that legal knowledge management is on the rise as law firms realize that KM increases a lawyer’s productivity (Friedmann, 2016). This increase in productivity leads to delivering better value to clients. Ron Friedmann also indicates that The 2016 Citi-Hildebrandt client advisory expects “to see more focus on knowledge management” and The 2015 Altman Weil law firm report finds that 68% of firms with 250+ lawyers have incorporated KM initiatives to improve the firm’s efficiency (Friedmann, 2016).

In a Forbes 2014 article Micah Solomon indicates that creating true client loyalty is one of the most powerful and reliable ways to build a strategic, sustainable advantage for the law practice and that truly loyal clients are less price sensitive, and are less likely to be enticed by competitive entreaties from the firm across the street or across the continent (Solomon, 2014). Knowledge Management plays a key role in ensuring a high level of client support. KM staff operate smoothly between lawyers and a range of operational functions; ideally situated to increase intra-firm collaboration, communication, and understanding. Some KM programs have worked on operations for some time, but business conditions are now ripe for more extensive applications of KM to firm operations; arguably critical to keeping operational teams relevant and law firms profitable (Solomon, 2014).

Client support specifically focuses on dramatically improving the client experience. It is the expectation of all clients that legal professionals and law firms will provide high quality legal services and it’s that promise and demonstration of high quality legal services that are the intangibles that will set the firm apart. To read this full blog post access Globe Law and Business (The key ingredient for creating and sustaining law firm profitability). For more about Legal Knowledge Management see Knowledge Management in Law Firms – Expertise in Action and for a look at how other industries are leveraging KM pick up a copy of Knowledge Management in Practice. As always, I look forward to your comments and questions!

 

Mar 232012
 

Knowledge Management (KM) in law firms has taken off in recent years. Where it’s not only a requirement to have KM experience, a KM Certification (or formal Degree), most law firms are requiring that the candidate also have a JD. The requirement for a JD may not be as stringent at corporations that are looking for KM resources within their legal departments; they usually look for candidates with KM and/or a Library Sciences background. All of this is fueled by the fact that KM enables Legal Organizations to respond quickly, efficiently and effectively when it comes to servicing its customers.

As discussed in a previous blog post Knowledge Management in Law Firms, “Law firms focus centers around client relationships and understanding the clients’ legal needs. These needs can range from but not limited to litigation, intellectual property, criminal, divorce, and bankruptcy. In understanding what a client needs the law firm partner has to determine who would be the best (lawyer/lawyers) to address specific needs of the client and how can they effectively and efficiently handle these needs. Therefore knowledge around servicing the client would be a good start for the KM Strategy to focus. The KM Strategy should address the knowledge needs, processes, initiatives and tools that will increase the performance of the staff and provide outstanding services and increase revenue of the firm”.

Some of the benefits KM has for legal professionals and firms are:

  • The ability through expertise locators to quickly build teams to address cases and client situations
  • The ability through Search Engine Optimization techniques (taxonomies, ontology’s and associated Information Architectures for legal information and knowledge objects) to improve retrieval of case history, enable associations of related cases and rulings, as well as locate knowledge resources (SMEs) based on knowledge objects that are retrieved
  • Share, Collaborate, and Store communication around intellectual capital
  • Mentor and cross train new, associate, and experienced lawyers
  • Manage and expand the talent and experiences of lawyers at the firm

A couple of good resource to look at about KM in Law are, Legal Research and Writing and Knowledge Management in Legal Departments. I am interested to hear from lawyers, law firms, and other legal entities about how you are utilizing KM and/or if you feel KM is/will be a benefit for you!

May 242010
 

knowledge management for law firmsOver the last several weeks I’ve been discussing knowledge management specifically in the areas of healthcare, telecommunications, government (military) and mergers/acquisition.

During these conversations a colleague of mine mentioned law firms and whether KM can provide viable assistance for lawyers and other legal personnel.

The conversation went quickly to KM tools such as those provided by Lexis Nexis (www.lexisnexis.com). I cautioned however that KM is not about IT. Technology is an enabler for KM initiatives. You must first understand the business of the law firm and the lawyers who operate in it (every firm and lawyer has different knowledge needs). So, I suggested you start with crafting a KM Strategy to understand how KM will be leveraged by the firm.

Law firms’ focus centers around client relationships and understanding the clients’ legal needs. These needs can range from, but are not limited to,  litigation, intellectual property, criminal, divorce, and bankruptcy. In understanding what a client needs the law firm partner has to determine who would be the best (lawyer/lawyers) to address specific needs of the client and how can they effectively and efficiently handle these needs. Therefore knowledge around servicing the client would be a good start for the KM Strategy to focus.

The KM Strategy should address the knowledge needs, processes, initiatives and tools that will increase the performance of the staff, provide outstanding services and increase revenue of the firm.

Some resources to review are: Effective Knowledge Management for Law Firms, Knowledge management and the smarter lawyer, and Lawyer KM.

I look forward to your comments.