Knowledge is recognized as a valuable asset in organizations across many industries. How knowledge is shared, leveraged, obtained and managed will be the difference in how successful and sustainable an organization will become. The use of knowledge management principles, practices and procedures has expanded enormously in recent years. This expansion has also brought about the proliferation of knowledge management systems in its many forms, Contact Center Knowledge Repositories, Expertise Locators, Content Management, Document Management, Knowledge Repositories/Libraries, Social Media Applications, Decision Support Systems, to name a few. The inclusion of KM from a strategic point of view to streamline revenue, increase revenue, improve performance, attract/retain customers and manage human capital have enabled organizations to maintain and/or improve their competitive edge. Knowledge Management in Practice is a resource which presents how KM is being implemented along with specific KM Methods, tips, techniques and best practices to get the most out of your KM investment.
This blog post features two videos from the presentation of my latest book: Knowledge Management in Practice. This presentation was conducted at the Knowledge Management Institute (KMI) Certified Knowledge Manager (CKM) training class held in Washington DC.
The second video features the question and answer session that followed. Feel free to ask questions regarding the book here on this blog and/or make comments on YouTube. I look forward to hearing from everyone!