Feb 012010
 

the case for knowledge managementThe following is a previous post from the “Process Waterhole”.

In this time of massive job loss and when employers are asking more for less from their employees I believe this is worth mentioning again:

If your organization is either losing valuable knowledge due to staff retirement, staff moving to other departments, or dismissed for a variety of reasons, then your organization has a strong case for Knowledge Management (KM). Managing your human capital when staff enters your organization through employee orientation, mapping their roles, responsibilities and their work products as they perform their duties and executing a comprehensive exit interview are all aspects of a KM strategy aimed at moving your human capital to corporate capital.

Take a careful examination of your organization and determine if this situation is something you are dealing with and take the necessary steps to keep your organization viable by instituting a comprehensive KM Strategy.

I look forward to your comments.

Jun 302009
 

ripplesI have been working with several groups and organizations over the past few weeks looking to launch Knowledge Management (KM) programs. During my conversations one aspect of a KM program continues to come up… the KM plan v.s. the KM Strategy. Do we need both, what is the difference and what are they used for?

To start, a knowledge management plan involves a survey of corporate goals and a close examination of the process, and tools both traditional and technical, that are required for addressing the knowledge needs of the organization. The challenge is to establish what knowledge and knowledge management mean to your organization, understand what types of knowledge exist, what knowledge assets are going to be leveraged to improve performance and increase organizational innovation. In addition a KM Plan assists in the determination of software that fits the context of the overall plan and encourage people to share knowledge, information and data.

A KM strategy on the other hand entails a collective visioning as to how sharing knowledge can enhance organizational performance, and the reaching of a consensus among the senior management of the organization that the course of action involved in sharing knowledge will in fact be pursued. Implicit in such a process is a set of decisions about the particular variety of knowledge management that the organization intends to pursue. How the knowledge assets of the organization will be leveraged and the execution of the process and tools that will enable sharing and innovation to occur.

In short think of the KM Plan as the “what” and the KM Strategy as the “How” knowledge is leveraged.

I welcome your thoughts on this subject and to lively conversation…

 Posted by at 2:48 am
Jan 012009
 

An important aspect of any knowledge management strategy is to establish an environment of continuous sharing, collaboration and knowledge reuse. During the democratic primary and the presidential campaign the Obama team leveraged email list gathered partly through their internet site and their push for campaign donations through the mail, including list harvested during Obama’s run for the United States Senate. The emails were leveraged (and are still being leveraged) to push out information and knowledge to supporters, solicit donations and to solicit additional email list of people that want to get involved, partly enticed by the possiblility of winning certain promotional items identified by the Obama email (see example – http://www.pic2009.org/page/invite/tickettohistory).

The Obama team would utilized these email list, determine where in the country these supporters live and dispatch teams to these locations to mobilize these and other supporters to get out the vote for Barack. This process was repeated (reused) all over the country. This created a “grass roots” effort to gain support and votes for Barack Obama. The emails served as a vehicle to build organic Communities of Practice (CoP) for Obama, to disseminate knowledge and build support for the Obama campaign and subsequent presidency. This strategy empowered supporters to hold their own functions (lunches, dinner parties, other special events) to showcase Barack Obama’s message and to talk about the issues.

Through targeted email marketing, development of communities as vehicles to share knowledge, and creating and executing a repeatable process, established a foundation to a knowledge management strategy that was able to expand. I will post more about this iterative expansion of the Obama Knowledge Management Strategy as we continue this dialog. I look forward to all thoughts and comments.

Happy New Year!

Dec 212008
 

Happy Holidays to All!

During the next several post I would like to examine the affect the Obama presidential campaign, cabinet selections and governing strategy is being shaped by the principles, practices, and technology of Knowledge Management (KM). I am referring to this as “The Obama Affect”. This is the first time in the history of American politics that someone has leverage KM in a political campaign and has ultimately changed how politicians will be elected. KM has many facets. Among its many facets KM includes knowledge acquisition, collaboration, knowledge transfer/sharing, and the technology and strategy to effectively leverage knowledge to shape decisions.

The Obama Team has instituted a push strategy executing a knowledge sharing policy that includes disseminating information about the the campaign, transition team, cabinet selections and future policies via , email, mobile devises, and Internet. As the Obama Team continues to add cabinet positions and shape their policy decisions the following links provide some insight into their strategy:

http://change.gov/

http://www.barackobama.com/index.php

http://www.ontheissues.org/Barack_Obama.htm

A good KM strategy Includes:

KM Vision
Valuation of Knowledge Assets (People, Process and Technology)
Conducting Knowledge Audit
KM Strategy Details
· Knowledge Acquisition Planning
· Knowledge Transfer Planning
· Knowledge Sharing/Collaboration Planning
· Knowledge Management System Planning

We will examine each aspect of the Obama KM Strategy and I welcome your comments and suggestions.

Sep 052008
 

If your organization is either losing valuable knowledge due to staff retirement, staff moving to another department or leaving the company altogether then your organization has a strong case for Knowledge Management (KM). Specifically I want to address leveraging KM to manage your Human Capital. This is a continuation of thought around capturing worker knowledge. Managing your human capital when staff enter your organization through employee orientation, mapping their roles, responsibilities and their work products as they perform their duties and executing a comprehensive exit interview are all aspects of a KM strategy aimed at moving your human capital to corporate capital.

During the next several days I will post more aspects of this strategy and what I believe has to occur to be successful in Human Capital Management. I welcome your thoughts, comments concerns and examples of what works for your organization.