Dec 152016
 

km-for-law-firmsLegal knowledge management is the driving force within law firms across the globe. The recent International Bar Association (IBA) conference in Washington DC attracted over 6000 legal professionals from around the world and Knowledge Management (KM) was prominently featured at the conference. In an article by Ron Friedmann of Fireman & Company in Bloomberg Law he indicates that legal knowledge management is on the rise as law firms realize that KM increases a lawyer’s productivity (Friedmann, 2016). This increase in productivity leads to delivering better value to clients. Ron Friedmann also indicates that The 2016 Citi-Hildebrandt client advisory expects “to see more focus on knowledge management” and The 2015 Altman Weil law firm report finds that 68% of firms with 250+ lawyers have incorporated KM initiatives to improve the firm’s efficiency (Friedmann, 2016).

In a Forbes 2014 article Micah Solomon indicates that creating true client loyalty is one of the most powerful and reliable ways to build a strategic, sustainable advantage for the law practice and that truly loyal clients are less price sensitive, and are less likely to be enticed by competitive entreaties from the firm across the street or across the continent (Solomon, 2014). Knowledge Management plays a key role in ensuring a high level of client support. KM staff operate smoothly between lawyers and a range of operational functions; ideally situated to increase intra-firm collaboration, communication, and understanding. Some KM programs have worked on operations for some time, but business conditions are now ripe for more extensive applications of KM to firm operations; arguably critical to keeping operational teams relevant and law firms profitable (Solomon, 2014).

Client support specifically focuses on dramatically improving the client experience. It is the expectation of all clients that legal professionals and law firms will provide high quality legal services and it’s that promise and demonstration of high quality legal services that are the intangibles that will set the firm apart. To read this full blog post access Globe Law and Business (The key ingredient for creating and sustaining law firm profitability). For more about Legal Knowledge Management see Knowledge Management in Law Firms – Expertise in Action and for a look at how other industries are leveraging KM pick up a copy of Knowledge Management in Practice. As always, I look forward to your comments and questions!

 

Jan 302013
 

Knowledge Management TrendsNow that we are firmly into 2013 lets take a look at what is trending in Knowledge Management (KM) this year.

With the proliferation of mobile devices (iPhone, Chromebook, iPad, Android devices) Personal KM is moving front and center. In the enterprise, as more and more content and knowledge gets created and the need to access and use that knowledge and content to address day-to-day knowledge needs of workers and customers (see Big Data), providing knowledge quickly to address internal and external users, as well as search and findability, are getting much attention within organizations implementing KM.

Let’s take a look at what some others are indicating the trends will be for KM in 2013:

  • Matthew Whalley – ClientKnowledge Manager (Legal Services), talks about “helping clients to realize efficiencies and knowledge gains, the growing realization that KM delivers more than “documents” providing  “operational” efficiency, transaction delivery, knowledge re-use and transformation, and technology – social and mobile channels”.
  • SAP indicates that “defining a knowledge management strategy, structuring content and measuring business impact as well as reaching external leadership are becoming more and more important”.
  • KMWorld indicates that the focus is on sharing collective knowledge and on KM strategy more so than the technology.

These are some thoughts on what to expect regarding KM for 2013. So, what do you think? I look forward to hearing more about what other organizations and individuals are doing with KM in 2013!

Dec 312011
 
hot KM topics for 2012As we close out the year and start to look forward to the new challenges of 2012 I want to take a look at what will be Hot in Knowledge Management (KM). In other words what will be the trends in KM as we enter into and progress through the year 2012? Here are a few trends in what I believe will be relevant in KM through the next year:
  • KM in the Cloud: Leveraging and continuing to evolve cloud environments and mobile devices to capture, collaborate, and share knowledge
  • KM in HR: As the baby boomers retire and the workforce becomes more transitional human resource departments and organizations will leverage knowledge management to capture relevant worker knowledge before it leaves; understand who are the key knowledge holders and where new knowledge for innovation will come from
  • KM in Customer Relationship Management and Service: Customer facing organizations across all industries (Financial, Retail, Insurance, Healthcare, etc.) will look to knowledge management in order to get knowledge to the customer service rep or directly to the consumer in a timely (close to real-time) manner in order to make better decisions, improve the customer experience and increase revenue
If you know of other KM trends for 2012 and/or want to comment on the ones I have posted, feel free.
I look forward to hearing from you.
HAPPY NEW YEAR!!!!
 Posted by at 7:44 pm