Jan 112010
 

Army Enterprise Knowledge Management Competency ModelI recently read the discussion, and the associated comments, around KM education, which includes university courses (Masters programs), Certification programs, and Certificate programs.

This discussion is hosted by Art Schlussel in the CKO (Chief Knowledge Officer) forum in LinkedIn. It inspired me to elaborate on my thoughts concerning KM education. As I stated in my comments to Art, for any education to be effective it must be supported by practical application, including having experienced mentors work with participants who have recently completed any number of various KM training venues.

In the discussion, Art mentioned that a partnership between the US military and a well know accredited university would build a comprehensive KM training program is in its preliminary stages. However, the major issue is, what does or will this training consist of, taking into account the fact that the US military wants it to follow their KM Competency Model (see above).

I believe that the KM Training should have a holistic approach, which will cover the following:

  • The basics, and differences between data, information, and knowledge.
  • Establishing “your” definition of knowledge management.
  • Developing/executing knowledge management strategy (including knowledge audits, knowledge mapping, KM process.)
  • Identifying and addressing knowledge gaps (result from knowledge audit.)
  • Collaboration and knowledge sharing (Communities of Practice.)
  • Knowledge transfer planning (mentor protege, knowledge codification.)
  • Collecting and applying knowledge management metrics.
  • Identifying, planning, and executing KM projects/initiatives.
  • Knowledge management tools (wikis, blogs, search, KM systems.)

While this is not an exhaustive list, the approach must include the planning, strategy, and processes applied for knowledge management as well as the software that will enable and support the execution of the KM program initiatives.

The Army’s KM Competency Model serves as a foundation to how the Army will approach KM and forms the basis of what KM will address from the Army’s perspective. The Army’s Enterprise KM Competency Model represents one holistic approach to institutionalizing KM.

I believe that a holistic approach to KM is where we must begin in our training as well as our execution of KM at our organizations.

Jan 012009
 

An important aspect of any knowledge management strategy is to establish an environment of continuous sharing, collaboration and knowledge reuse. During the democratic primary and the presidential campaign the Obama team leveraged email list gathered partly through their internet site and their push for campaign donations through the mail, including list harvested during Obama’s run for the United States Senate. The emails were leveraged (and are still being leveraged) to push out information and knowledge to supporters, solicit donations and to solicit additional email list of people that want to get involved, partly enticed by the possiblility of winning certain promotional items identified by the Obama email (see example – http://www.pic2009.org/page/invite/tickettohistory).

The Obama team would utilized these email list, determine where in the country these supporters live and dispatch teams to these locations to mobilize these and other supporters to get out the vote for Barack. This process was repeated (reused) all over the country. This created a “grass roots” effort to gain support and votes for Barack Obama. The emails served as a vehicle to build organic Communities of Practice (CoP) for Obama, to disseminate knowledge and build support for the Obama campaign and subsequent presidency. This strategy empowered supporters to hold their own functions (lunches, dinner parties, other special events) to showcase Barack Obama’s message and to talk about the issues.

Through targeted email marketing, development of communities as vehicles to share knowledge, and creating and executing a repeatable process, established a foundation to a knowledge management strategy that was able to expand. I will post more about this iterative expansion of the Obama Knowledge Management Strategy as we continue this dialog. I look forward to all thoughts and comments.

Happy New Year!