Over the next few months I will be posting excerpts from my latest book Knowledge Management in Practice. Today’s post is from Chapter 15 Drinking the KM Kool-Aid: Knowledge Management Adoption:
“Drinking the KM Kool-Aid” is a metaphor to indicate the adoption of Knowledge Management (program, policies, procedures and the methods and systems that enable it) throughout your organization…
Once the need for a KM Program has been determined and immediately after its official launch efforts must be on the way to initiate its adoption. In order to initiate the adoption of your knowledge Management program an effort to market the program and its various components has to be an intentional endeavor…
Utilizing the Task-Technology Fit (TTF) Model for Adoption of Knowledge Management Systems:
The TTF theory can be applied to examine the motivation of users to leverage a KM System to perform their organizational tasks and that applying TTF Theory to the KM Program can have a positive effect on the success and adoption of the KM Program.
In applying the TTF Theory to the KM Program a determination of where the TTF Theory fits within the KM Program structure must be identified. The TTF Theory holds that information technology is more likely to have a positive impact on individual and group performance if it is aligned with the tasks the users perform. When incorporating the KM System into the KM Program the system is aligned with the KM processes that have been identified that the KM Program will support. The KM processes of the KM Program reflect how workers within the organization use knowledge to perform their tasks. The TTF Theory is suited to measure this usage and can be leveraged to understand not only how the KM Systems are being used but will guide the KM Program administrators on the best way to increase adoption and contribute to increasing the performance of the workers who use the KM System.
TTF Theory is predicted to be a significant precursor to KMS usage. Furthermore the Task-Technology Fit (TTF) Theory has shown to be suitable for understanding the specific KM system needs of the program contributing and contribute to the KM Program Roadmap as it pertains to the alignment of technology to the specific milestones and objectives identified within the KM Program. This directly leads to understanding what the key aspects to adoption of the KM system are by the organization’s users and provides mechanisms to measure the rate of adoption contributing to measuring and improve the KM Program as it matures.
The examination of the TTF Theory and more about KM Adoption is detailed in chapter 15.