May 292015

TTFOver the next few months I will be posting excerpts from my latest book Knowledge Management in Practice. Today’s post is from Chapter 15 Drinking the KM Kool-Aid: Knowledge Management Adoption:

“Drinking the KM Kool-Aid” is a metaphor to indicate the adoption of Knowledge Management (program, policies, procedures and the methods and systems that enable it) throughout your organization…

Once the need for a KM Program has been determined and immediately after its official launch efforts must be on the way to initiate its adoption. In order to initiate the adoption of your knowledge Management program an effort to market the program and its various components has to be an intentional endeavor…

Utilizing the Task-Technology Fit (TTF) Model for Adoption of Knowledge Management Systems:

The TTF theory can be applied to examine the motivation of users to leverage a KM System to perform their organizational tasks and that applying TTF Theory to the KM Program can have a positive effect on the success and adoption of the KM Program.

In applying the TTF Theory to the KM Program a determination of where the TTF Theory fits within the KM Program structure must be identified. The TTF Theory holds that information technology is more likely to have a positive impact on individual and group performance if it is aligned with the tasks the users perform. When incorporating the KM System into the KM Program the system is aligned with the KM processes that have been identified that the KM Program will support. The KM processes of the KM Program reflect how workers within the organization use knowledge to perform their tasks. The TTF Theory is suited to measure this usage and can be leveraged to understand not only how the KM Systems are being used but will guide the KM Program administrators on the best way to increase adoption and contribute to increasing the performance of the workers who use the KM System.

TTF Theory is predicted to be a significant precursor to KMS usage. Furthermore the Task-Technology Fit (TTF) Theory has shown to be suitable for understanding the specific KM system needs of the program contributing and contribute to the KM Program Roadmap as it pertains to the alignment of technology to the specific milestones and objectives identified within the KM Program. This directly leads to understanding what the key aspects to adoption of the KM system are by the organization’s users and provides mechanisms to measure the rate of adoption contributing to measuring and improve the KM Program as it matures.

The examination of the TTF Theory and more about KM Adoption is detailed in chapter 15.


Feb 262009

This will be my final entry (for now) concerning President Obama’s use of Knowledge Management. This post will focus on the Obama campaign and administration’s continued use of Knowledge Management in particular Knowledge Management (KM) Systems. KM Systems can come in various forms. Its use however is very specific. The KM System is put in place to facilitate knowledge sharing (tacit and explicit), collaboration, creating new knowledge through eLearning as well as Knowledge transfer activities that can be distributed across the organization. Barack’s team instituted a series of technologies under the web 2.0 umbrella. These technologies include: blogging, Ajax and other new technologies, Google Based and other free Web Services, social networking, mash-ups, wikis and other collaborative applications, dynamic as opposed to static site content, as well as interactive encyclopedias and dictionaries.

These technologies leveraged the Internet as its community or organization in which to distribute its message and create an environment of knowledge sharing (tacit and explicit), and collaboration. Obama’s KM strategy served as the catalyst for the new generation of Knowledge Management. Incorporating the use of blogs, YouTube, and other social networking sites (Facebook, MySpace, Linkedin) the Obama team was able to push out the latest news, information and knowledge about every aspect of the campaign and now many aspects of his administrations’ policies and initiatives.

In understanding the general view of the composition of a KM System you must consider that a Knowledge Management System (KMS) addresses the needs of an organization (in this case the Obama Team) that desires not to re-invent knowledge, spend excess time locating difficult to find knowledge, unsuccessfully absorbing and using the growing volumes of new knowledge, while seeking to collaborate and bring in new knowledge. However, one point must be stressed here is that knowledge management also combines cultural and process changes along with enabling technology to achieve bottom line results. It seems that President Obama will continue to leverage Knowledge Management and KM Systems through out his tenure as president.

I look forward to everyone’s response and comments!