Dec 312013
 
Default search results

Default search results using faceted search

In my upcoming publication Knowledge Management in Practice I detail search in a chapter called “Dude Where’s my Car: Utilizing Search in KM”. At the KM World Taxonomy Boot Camp I spoke about Utilizing Ontologies for Taxonomy & Content Organization and during this discussion there were questions concerning faceted search. Before the year ends (literally) I wanted to provide some details concerning faceted search.

Faceted search

Faceted search offers remarkable potential for putting the search experience in the hands of the user. It provides a flexible framework by which users can satisfy a wide variety of information needs, ranging from simple look up and fact retrieval to complex exploratory search and discovery scenarios.

With faceting, search results are grouped under useful headings, using tags you apply ahead of time to the documents in your index. For example, the results of a shopping query for books might be grouped according to the type of book and the price.

Each time the user clicks a facet value, the set of results is reduced to only the items that have that value. Additional clicks continue to narrow down the search — the previous facet values are remembered and applied again.

Faceted search results provide an easy-to-scan, browse and display that helps users quickly narrow down each search. The faceting tags that you store with your documents provide a way to add your own taxonomy to directly control the presentation of search results. In the end, it’s about helping the user find the right information. Faceted search gives a user the power to create an individualized navigation path, drilling down through successive refinements to reach the right document. This more effectively mirrors the intuitive thought patterns of most users. Faceted search has become an expected feature, particularly for commerce sites.

However, before you get too deep into the intricacies of faceted search, it is extremely important that you develop use cases or user stories around your search scenarios mentioned earlier. A great way to get started is to identify the main concepts you would like to search (people, reports, policies, etc.); next create logical categories (start by building or leveraging a taxonomy) for each group (Engineers, Executives, Administrators, etc.) a card sort exercise will be helpful here, and finally create (or use a current) information/content model showing relationships and considering navigation paths.

This will put you on a path to realizing the benefits of faceted search!

Mar 272013
 

KM ConferencesAs we move into 2013 there are several Knowledge Management (KM) conferences that I would highly recommend you attend, participate and/or inquire about. Here is the list, including the link and a brief note about each:

APQC hosts its 18th Knowledge Management Conference

Houston Texas

Training April 29 – May 1 & Conference May 2 -3 in . APQC is a leading benchmarking, best practice and research organization, which has Knowledge Management as one of its core areas. The focus of this conference is to explore the knowledge and knowledge processes organizations are using to boost creativity, innovation, and competitiveness.

ICICKM

Washington, DC

10th International Conference on Intellectual Capital, Knowledge Management & Organizational Learning – ICICKM 2013, The George Washington University, School of Engineering and Applied Science (SEAS) and Engineering Management and Systems Engineering (EMSE) Washington, DC, USA 24-25 October 2013 This conference also includes several mini tracks.

KM World 2013

Washington, DC

Conference Building Collaborative Organizations: People, Platforms & Programs. November 6 – 8, 2013 at the Renaissance Washington, DC Hotel in Washington DC. KMWorld offers a wide-ranging program especially focused to meet the needs of executives and strategic business and technology decision makers. This is a must-attend for those concerned with improving their organization’s bottom line, business processes and productivity, as well as streamlining operations and accelerating development and innovation in their evolving enterprises.

Taxonomy Boot Camp

Washington, DC

November 5 – 6. This conference is a part of the KM World conference. The Taxonomy Boot Camp brings together practitioners and experts in taxonomy, vendors who have created tools to help manage your taxonomies, and novices who are starting out in the world of information management. This conference includes interactive panel discussions and workshops centered around designing, developing and executing taxonomies.

Enterprise Search Summit

Washington, DC

Also a part of the KM World conference occurs during November 6 – 8, in Washington DC. This conference brings together practitioners and experts in Enterprise Search. The conference features speakers exploring search and how it facilitates knowledge “findability” and sharing including effective information delivery, and business operations improvement.

SEKE 2013

Boston, MA

The Twenty-Fifth International Conference on Software Engineering and Knowledge Engineering (SEKE 2013) will be held at Hyatt Harborside at Boston’s Logan International Airport, USA from June 27 to June 29, 2013. This is primarily an academic conference. This conference aims at bringing together experts in software engineering and knowledge engineering to discuss on relevant research, papers and software solutions in either software engineering or knowledge engineering or both. Special emphasis will be put on the transference of methods between both domains.

ACM Conference of Information and Knowledge Management (CIKM 2013)

Burlingame, CA

This conference will be held from October 27 to November 1, 2013 at San Francisco Airport Marriott Waterfront, Burlingame, CA, USA. The purpose of the conference is to identify challenging problems facing the development of future knowledge and information systems, and to shape future research directions through the publication of high quality, applied and theoretical research findings.

These conferences only represent a portion of the KM Conferences that will be occurring in 2013. I will be attending and/or presenting at a few of the conferences mention above. If you know of other conferences please contact me and I will update this “Mash Up”!