If your organization has the need to find pertinent content quickly, not return 1000’s or 100’s of rows of information during a search, leverage content to assist in making decisions and/or use content to guide customers, then your organization has a need for an Enterprise information Architecture!
Below is a brief description of the Enterprise Information Architecture document that is the primary mechanism to communicate the purpose, scope and organization of information within the enterprise:
- Support the metadata that will be used to characterize the content
- Support organization/taxonomy of content in knowledge repositories and document libraries
- Support templates to use for creating content
- Serves as the information structure enabling search and “findability”
- Support how tools such as SharePoint, eGain, and SalesForce.com is organized into a hierarchy of landing pages, site collections and sub-sites
- Support how the hierarchy is exposed in the site’s navigation features
- Contributes to enterprise search engine optimization (SEO)
If your organization is considering implementing or has implemented an enterprise information architecture and/or enterprise information model I would like for you to share your experiences. Also, join me at the KM World Taxonomy Boot Camp in October in Washington DC later this year!