Now that we are firmly into 2013 lets take a look at what is trending in Knowledge Management (KM) this year.
With the proliferation of mobile devices (iPhone, Chromebook, iPad, Android devices) Personal KM is moving front and center. In the enterprise, as more and more content and knowledge gets created and the need to access and use that knowledge and content to address day-to-day knowledge needs of workers and customers (see Big Data), providing knowledge quickly to address internal and external users, as well as search and findability, are getting much attention within organizations implementing KM.
Let’s take a look at what some others are indicating the trends will be for KM in 2013:
- Matthew Whalley – ClientKnowledge Manager (Legal Services), talks about “helping clients to realize efficiencies and knowledge gains, the growing realization that KM delivers more than “documents” providing “operational” efficiency, transaction delivery, knowledge re-use and transformation, and technology – social and mobile channels”.
- SAP indicates that “defining a knowledge management strategy, structuring content and measuring business impact as well as reaching external leadership are becoming more and more important”.
- KMWorld indicates that the focus is on sharing collective knowledge and on KM strategy more so than the technology.
These are some thoughts on what to expect regarding KM for 2013. So, what do you think? I look forward to hearing more about what other organizations and individuals are doing with KM in 2013!